ov999 Privacy Policy
This page describes with full transparency how your personal information is collected, stored, and kept secure.
Welcome to the ov999 platform. This privacy policy describes our commitments and practices regarding the management of personal information of users of the ov999 website (ov999.lat). We believe that every user's privacy is a fundamental right, and protecting that right is our responsibility.
By registering with ov999 or using the site, you will be considered to have agreed to the terms of this privacy policy. If you do not agree with any term, please refrain from using the site and contact our support team.
1. Information Collection
When opening an account on the ov999 platform and when using our services, we may collect the following types of information:
1.1 Personally Identifiable Information
- Full name and date of birth (for age verification — only for users aged 21 or above)
- Email address and a secure password
- National ID or passport number (as part of the identity verification process)
- Permanent address and country/region information
1.2 Financial Information
- Payment method details — bKash, Nagad, Rocket, Upay or bank account information
- Transaction history — records of deposits and withdrawals
- If you use Visa or Mastercard, the last four digits of your card (full card numbers are never stored)
1.3 Technical Information
- IP address and device type
- Browser and operating system information
- Site access times, page visit history, and gaming activity logs
- Session data obtained from cookies (details in section 5)
We only collect information that is necessary for providing our services. Collecting unnecessary or excessive personal information is against ov999 policy.
2. Use of Information
ov999 uses collected information only for the following legitimate purposes:
- Account Management: To create, verify, and maintain your account and to provide you with services.
- Financial Transaction Processing: To complete deposit and withdrawal requests quickly and securely. Minimum deposit is ৳300 and minimum withdrawal is ৳1,000.
- Security and Fraud Prevention: Used to prevent unauthorized access, manipulation, and financial fraud.
- Responsible Gaming: To detect unusual gaming behavior and provide users with timely assistance.
- Support Services: To respond to your 24/7 live chat or email support requests.
- Bonuses and Promotions: To correctly provide the 150% welcome bonus and VIP cashback benefits.
- Platform Improvement: Using analytical data to improve the site's functionality, user experience, and quality of service.
Your information is never sold to advertisers. ov999 does not transfer your personal information to third parties for marketing purposes.
3. Information Storage and Security
ov999 gives the highest priority to protecting user information. Our security infrastructure operates on the following levels:
3.1 Encryption and Technical Protection
- All data transfers are secured through SSL (Secure Socket Layer) encryption technology.
- Stored data is protected by industry-standard encryption algorithms.
- Passwords are never stored in plain readable form — only in hashed form.
- Firewalls and intrusion detection systems are used to prevent unauthorized access.
3.2 Data Retention Period
Your information is retained for as long as your account is active and for as long as necessary to meet applicable legal and regulatory obligations thereafter. Financial transaction records may be kept for a defined period after account closure for audit and compliance purposes.
3.3 Response to Data Breaches
In the event of a data security breach, ov999 will promptly notify affected users and take the necessary steps to bring the situation under control. We are committed to handling such situations with full transparency.
4. Information Sharing
ov999 is very careful about sharing your personal information with third parties. Information may be shared in the following limited circumstances:
- Payment Processors: Only relevant financial information is shared to complete transactions through bKash, Nagad, Rocket, Upay, and bank transfers.
- Identity Verification Services: Information may be shared with authorized verification agencies to complete the KYC (Know Your Customer) process.
- Legal Authorities: Information may be provided in compliance with applicable law in response to valid requests from law enforcement agencies or court orders.
- Technology Partners: Technology service providers necessary for operating the platform — who work under strict confidentiality agreements.
Outside of the above cases, ov999 never sells, rents, or exchanges your personal information. All partnership agreements include data privacy protection terms.
5. Cookies and Tracking
The ov999 website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.
5.1 Types of Cookies We Use
- Essential Cookies: Essential for the core functioning of the site. Used to maintain login sessions and ensure security.
- Functional Cookies: Remember your preferences, language settings, and gaming preferences.
- Analytics Cookies: To understand which parts of the site are used most — entirely as anonymous data.
5.2 Cookie Controls
You can disable or delete cookies from your browser settings. Please note that disabling essential cookies may disrupt some important site functions, such as keeping your login session active.
6. Your Rights
As a user of ov999, you have the following rights over your personal information:
Right to Access Information
You can find out at any time what information we hold about you. Contact support to request access to your information.
Right to Correct Information
If the information we hold about you is incorrect or incomplete, you may request a correction.
Right to Delete Information
Subject to legal obligations, you may request that your personal information be deleted.
Right to Object to Processing
You have the right to object to the processing of your information for specific purposes.
To exercise these rights, contact our support team 24/7 via live chat or email. We will process your request as quickly as possible.
7. Third-Party Services
The ov999 platform includes content from internationally recognized game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, NetEnt, Microgaming, and Ezugi. These providers follow their own privacy policies.
During gameplay, server-level data (such as bets, results, and session times) may be processed on the game provider's systems. This data is not payment or identity information — it is solely a log of gaming activity.
ov999 maintains Data Processing Agreements (DPAs) with its technology partners that ensure the protection of your information.
8. Account Closure and Data Deletion
If you wish to close your ov999 account, please notify our support team. After account closure:
- Your personal profile information will be deactivated and removed from active use.
- Financial transaction records and compliance-related data may be retained for a defined period as required by regulatory requirements.
- All pending withdrawals (minimum ৳1,000) will be processed before the account is closed.
- In the case of self-exclusion for responsible gaming reasons, requests to reactivate the account will not be accepted until the applicable waiting period has passed.
9. Policy Changes
ov999 reserves the right to update this privacy policy from time to time. When significant changes are made, we will:
- Send a notification to your registered email at least 7 days before the date of the change.
- Update the "Last updated" date at the top of this page.
- Display a summary of the changes on the site notice board or login screen.
Continued use of the site after changes have been made will be considered your consent to the revised privacy policy. If you do not agree to the new policy, you have the right to close your account.
10. Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact us in the following ways:
Privacy Support
Our support team is ready to serve you in Bengali 7 days a week, 24 hours a day.
Get instant support in Bengali 24/7
This privacy policy should be read together with the terms and conditions of the ov999 platform. For complete legal terms, please visit the Terms & Conditions page. To learn more about responsible gaming, visit the Responsible Gaming page.